- Details
- Category: Uncategorised
Customer Service information:
Bob Rosenberg Group / Wilcher Associates 2318 – 32nd Avenue San Francisco, CA 94116
415-564-1248 phone 888-491-1248 Toll-free fax
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. www.bobrosenberggroup.com
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Below you will find customer service information for the publishers I represent grouped by distribution center
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Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 773-702-7109
Fax: 800-621-8476
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email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone 800-537-5487
Fax: 410-516-6998
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Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 800-848-6224
Fax: 800-526-2617
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Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 866-400-5351
Fax: 800-838-1149
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Customer service information for publishers who handle their own distribution:
Email for customer service: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email for orders: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 1-800-445-9714
707-407-7686
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 443-318-8500
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 800-247-6553
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 626-458-4449
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
(415) 877-4156
https://prospero-art.com/pages/contact-us
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone:877.204.6073
Fax 877.204.6074
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 805-845-7102
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone 800-226-3822
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Check out my website for catalog PDFs, bestselling title lists, etc.
- Details
- Category: Uncategorised
Returns information:
Bob Rosenberg Group / Wilcher Associates 2318 – 32nd Avenue San Francisco, CA 94116
415-564-1248 phone 888-491-1248 Toll-free fax
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. www.bobrosenberggroup.com
Check out my website for catalog PDFs, bestselling title lists, etc. – www.bobrosenberggroup.com
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Oxford University Press
2001 Evans Rd.
Cary, NC 27513
https://global.oup.com/academic/?cc=us&lang=en&
Returns to:
Oxford University Press
C/O Ingram Distribution Solutions
1250 Ingram Drive
Chambersburg, PA 17202
For returns guidelines, here is a link:
https://global.oup.com/academic/pdf/booksellers/8019924?lang=en&cc=us
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Central European University Press
Central European University Press
c/o Hopkins Fulfillment Services
P.O. Box 50370
Baltimore, MD 21211-4370
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wayne State University Press
Wesleyan University Press
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Diamond Book Distributors
10150 York Rd, Suite 300
Hunt Valley, MD 21030
www.diamondbookdistributors.com
All returns must be full-copy, with customers paying the freight, unless specified otherwise, and will be credited at the same discount as the customer received, Returns must be accompanied by a packing slip, placed within the first carton. Cartons must be marked 1 of X, 2 of X, etc. Returns without a packing slip will be charged 5% of invoiced value. Returns will not be accepted for the following: Books/merchandise which either was not originally supplied by DBD or was purchased on a non-returnable basis, open boxes of products sold in packs, store damages such as slickers or ink marks, or Out-of-Print more than 180 days. Returns must be properly packed to prevent damage in shipping. Improperly packed returns will not be credited and will be returned to customers at their expense. Customers will be notified of any discrepancy or rejection of returns, and, at customer option, rejected returns will be sent back to the customer at a charge of $3.00 per box plus shipping, provided customer elects this option within 14 days.
No permission required for returns; up to 80 days after declared OP; All mass market titles are strippable for returns; no invoice required but do include a packing slip
Returns should be sent to:
Diamond Book Distributors
7485 Polk Lane
Olive Branch, MS 38654
Remittance:
Diamond Comic Distributors
PO Box 5007
Timonium MD 21094-5007
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Epicenter Press
6524 NE 181st Street # 2
Kenmore, WA 98028
Returnable for credit:
Epicenter Press
6524 NE 181st Street # 2
Kenmore, WA 98028
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Getty Publications
1200 Getty Center Drive
Suite 500
Los Angeles, CA 90049-1682
https://www.getty.edu/publications/
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
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Returns: Ingram Publisher Services / Ingram Academic will accept returned books and products invoiced by Ingram until April 30, 2023. After that, all returns should go to Hopkins Fulfillment Services.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
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Johns Hopkins University Press
Johns Hopkins University Press
2715 N. Charles Street
Baltimore, Maryland, 21218
https://www.press.jhu.edu/
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
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Kent State University Press
1118 University Library Building
Kent, OH 44242
https://www.kentstateuniversitypress.com/
Returns:
Prior permission to return is not required. Booksellers may return books within one year of the date of the invoice if they are in new, resalable condition (no price marks or stickers) and currently in print. Books that are out of print and books in unsaleable condition are not returnable and will be sent back at the customer’s expense. A packing list showing quantities, discounts received, and invoice number(s) must accompany returns. If no invoice number is given, credit will be issued at maximum discount. Written notice should be sent to BookMasters, Inc., within 30 days of receipt of damaged or defective books. Direct all returns to ordering address given above. Discount schedules will be furnished to booksellers upon request; write the Marketing Department of the Press. The letter t following the price of a book indicates trade discount; the letter s indicates short discount.
Returns address:
The Kent State University Press,
c/o BookMasters, Inc. (BMI)
30 Amberwood Parkway
Ashland OH 44805
800-247-6553 Fax
419-281-6883 Customer service/inquiries: 419-281-1802
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Los Angeles Railroad Heritage Foundation
1500 W. Alhambra Road
Alhambra, CA 91801
Returnable for credit
_____________________________________________________________________________________________
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
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Millichap Books
1146 Rogers Rd
Graham, NC 27253
Returnable for credit
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Minnesota Historical Society Press
345 W. Kellogg Blvd.
St. Paul, MN 55102
https://www.mnhs.org/mnhspress
Returns:
Titles are fully returnable for 180 days after out-of-print notification. Minnesota Historical Society Press returns may be combined with Ingram Book Company/Spring Arbor returns and shipped to:
Jackson Returns Department
191 Edwards Drive
Jackson, TN 38301
IPS contact information
Minnesota Historical Society Press
Phone: 866-400-5351
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Modern Language Association
Modern Language Association
85 Broad Street, suite 500
New York, NY 10004-2434
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
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Museum of New Mexico Press
PO Box 2087
725 Camino Lejo
Santa Fe NM 87504
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
North Star Editions, Inc.
2297 Waters Drive
Mendota Heights, MN 55120
https://northstareditions.com/
Returns will be accepted after 90 days of purchase and up to one year from purchase date. Returns must be free of markings and in clean and saleable condition. Invoice number and date of purchase by line item should be included within the returned shipment. A North Star Editions invoice is required to ensure proper crediting. Please contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have received books that have been damaged in transit.
Returns should be mailed to:
North Star Editions
c/o Corporate Graphics
150 Kingswood Dr.
Mankato, MN 56001
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Northeastern University Press
215 Long Lane
Middletown, CT 06459
https://www.hfsbooks.com/publishers/northeastern-university-press/
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
_____________________________________________________________________________________________
Northwestern University Press
629 Noyes St
Evanston, IL 60208
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
Ohio University Press
31 South Court Street, Suite 143
Athens, OH 45701
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
Penn State University Press
820 N. University Dr., USB 1, Ste. C
University Park, PA 16802-1003
Returns Policy:
Books may be returned for full credit within one year of the date of the original invoice. Permission is not necessary as long as bookseller supplies invoice number and pays postage. If no invoice information is supplied, books will be credited at a 50% discount.
Books must be in saleable condition to receive credit. The Press reserves the right to refuse any return without invoice information. Books refused will be destroyed or sent back to the account at the discretion of the Press and at the account's expense.
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Nonreturnable
_____________________________________________________________________________________________
Nonreturnable
_____________________________________________________________________________________________
Rochester Institute of Technology Press (RIT Press)
Rochester Institute of Technology
RIT Press
90 Lomb Memorial Drive
Rochester, NY 14623
RETURNS POLICY:
All books are sold on a firm basis. Upon special request, returns may be accepted. If a return is accepted, the following terms apply:
1. The return period is 90 days from the publisher’s invoice date.
2. Return permission must be requested in advance so that RIT Press may issue
detailed packing and shipping instructions. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a return.
3. All returns must be in their original condition. Shrinkwrapped items that have been
unwrapped are not returnable.
4. Books returned after 30 days on a closed invoice are only eligible for account credit.
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Self-Realization Fellowship Publishers
Self-Realization Fellowship
3208 Humboldt St.
Los Angeles CA 90031
Warehouse/Shipping/Returns:
SRF Publishers
3233 N. San Fernando Rd. Unit 2
Los Angeles CA 90065
Eligibility: after 90 days and before 12 months from date of invoice; include copy of invoice; calendars are returnable whole until March 1 of dated year (for example, 2008 calendars are returnable until 3/1/08)
Permission: no
Penalty: no
_____________________________________________________________________________________________
SUNY Press
353 Broadway
State University Plaza
Albany, NY 12246-0001
Returns Policy:
Books may be returned to the address listed below without prior permission provided they are in new, resaleable condition (no marks or stickers), and currently in print. Out-of-print titles may be returned for six months after the instock date has expired. Returns are only allowed by the customer who originally purchased the materials. All returns should be accompanied by a packing list indicating quantity, discount received, and original Books International, Inc. invoice number or email receipt (for website purchases). Claims for damages, defects, shortages, and shipping errors must be made within 30 days of ship date.
Customer Service Contact Information:
Phone: 703-661-1575
Toll-Free: 877-204-6073
FAX: 703-996-1010
Toll-Free: 877-204-6074
Customer Service hours are 8 AM to 5 PM, Monday - Friday (Eastern Standard Time)
SUNY Press SAN 760-7261
Ordering Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address for Orders/Payments:
State University of New York Press
PO Box 960
Herndon, VA 20172-0960
Address for Returns:
SUNY Press
Returns Dept.
22883 Quicksilver Dr.
Dulles, VA 20166
_____________________________________________________________________________________________
Temple University Press
1900 N. 13th Street
Philadelphia, PA 19122
https://tupress.temple.edu/
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
Texas Tech University Press
1120 Main Street
Second Floor
Box 41037
Lubbock, TX 79409-1037
Returns Policy:
Permission to return overstock from returnable accounts is not required. Books must be returned within 18 months of the invoice date and currently in print as listed on the publisher’s website. Books must be clean, saleable copies without any signs of damage. Full credit allowed if customer supplies original invoice number, otherwise maximum discount applies.
Please send books prepaid and carefully packaged to our warehouse at:
Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086.
Longleaf Services will not accept liability for lost/damaged returns in transit. Return claims must be submitted within 30 days of shipment in writing to the mailing address at bottom or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims must include a proof of delivery, and a packing list with weights.
Returns can be combined for Baylor University Press, Cornell University Press, University of Georgia Press, Louisiana State University Press, University of Oklahoma Press, University of Nebraska Press, University of New Mexico Press, University of North Carolina Press, University of Notre Dame Press, Syracuse University Press, Vanderbilt University Press, University of West Indies Press, University of Virginia Press, University Press of Kansas; and University of Calgary Press, Cork University Press, and University of Manitoba Press (US sales only).
_____________________________________________________________________________________________
Trailmaster
610 E. Victoria Street
Santa Barbara, CA 93103
http://www.thetrailmaster.com/category/books/
Returnable for credit
_____________________________________________________________________________________________
University of Alabama Press
228 McMillan
Box 870380
Tuscaloosa, AL 35487
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Alberta Press
1-16 Rutherford Library South
11204 89 Avenue NW
Edmonton, AB
Canada
T6G 2J4
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
_____________________________________________________________________________________________
University of Arizona Press
Main Library Building, 5th Floor
1510 E. University Blvd.
PO Box 210055
Tucson AZ 85721-0055
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Georgia Press
Main Library, Third Floor
320 South Jackson Street
Athens, GA 30602
Returns Policy:
Permission to return overstock from returnable accounts is not required. Books must be returned within 18 months of the invoice date and currently in print as listed on the publisher’s website. Books must be clean, saleable copies without any signs of damage. Full credit allowed if customer supplies original invoice number, otherwise maximum discount applies.
Please send books prepaid and carefully packaged to our warehouse at:
Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086.
Longleaf Services will not accept liability for lost/damaged returns in transit. Return claims must be submitted within 30 days of shipment in writing to the mailing address at bottom or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims must include a proof of delivery, and a packing list with weights.
Returns can be combined for Baylor University Press, Cornell University Press, University of Georgia Press, Louisiana State University Press, University of Oklahoma Press, University of Nebraska Press, University of New Mexico Press, University of North Carolina Press, University of Notre Dame Press, Syracuse University Press, Vanderbilt University Press, University of West Indies Press, University of Virginia Press, University Press of Kansas; and University of Calgary Press, Cork University Press, and University of Manitoba Press (US sales only).
_____________________________________________________________________________________________
University of Hawaii Press
2840 Kolowalu Street
Honolulu, HI 96822-1888
Returns for Booksellers:
Booksellers must request permission to return books, tapes, maps, etc. in writing via mail, fax, or email. Upon approval, a written return authorization from the University of Hawai‘i Press (UH Press) will be sent to the Bookseller.
Returns are accepted only for items ordered directly from UH Press, and must be in clean and re-saleable condition. Out-of-print titles and books that are no longer distributed by UH Press are not eligible for return.
Bookseller’s return request must include the following information:
Correct invoice number(s) or invoice copy
Return reference number
Please include a copy of the return authorization with your returns. Books must be packaged properly to prevent damage while in-transit. No credit will be given for books with price-stickers, water damage, marks, or other shelf-worn damage.
Booksellers must report shortages or damaged books within 30 days (domestic) or 90 days (international) to receive full credit. When reporting a shortage, please indicate the number of copies shorted; replacement copies will be shipped. Reports received after 30 days (domestic) or 90 days (international) may be subject to a late processing fee equal to 30% of the publisher’s retail value.
_____________________________________________________________________________________________
University of Illinois Press
1325 South Oak Street
Champaign, IL 61820-6903
217-333-0950
https://www.press.uillinois.edu/
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Iowa Press
119 W. Park Road
100 Kuhl House
Iowa City IA 52242-1000
https://www.uipress.uiowa.edu/
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Missouri Press
113 Heinkel Building
201 South 7th Street
Columbia, MO 65211
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Nevada Press
Morrill Hall, MS 0166
Reno, NV 89557-0166
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of New Mexico Press
University of New Mexico Press
1717 Roma Ave. NE
Albuquerque, NM 87106
Returns Policy:
Permission to return overstock from returnable accounts is not required. Books must be returned within 18 months of the invoice date and currently in print as listed on the publisher’s website. Books must be clean, saleable copies without any signs of damage. Full credit allowed if customer supplies original invoice number, otherwise maximum discount applies.
Please send books prepaid and carefully packaged to our warehouse at:
Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086.
Longleaf Services will not accept liability for lost/damaged returns in transit. Return claims must be submitted within 30 days of shipment in writing to the mailing address at bottom or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims must include a proof of delivery, and a packing list with weights.
Returns can be combined for Baylor University Press, Cornell University Press, University of Georgia Press, Louisiana State University Press, University of Oklahoma Press, University of Nebraska Press, University of New Mexico Press, University of North Carolina Press, University of Notre Dame Press, Syracuse University Press, Vanderbilt University Press, University of West Indies Press, University of Virginia Press, University Press of Kansas; and University of Calgary Press, Cork University Press, and University of Manitoba Press (US sales only).
_____________________________________________________________________________________________
University of New Orleans Press
University of New Orleans Press
2000 Lakeshore Drive Liberal Arts Building, Room 138
New Orleans, LA 70148
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
_____________________________________________________________________________________________
University of Oklahoma Press
2800 Venture Dr.
Norman OK 73069-8216
Returns Policy:
Permission to return overstock from returnable accounts is not required. Books must be returned within 18 months of the invoice date and currently in print as listed on the publisher’s website. Books must be clean, saleable copies without any signs of damage. Full credit allowed if customer supplies original invoice number, otherwise maximum discount applies.
Please send books prepaid and carefully packaged to our warehouse at:
Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086.
Longleaf Services will not accept liability for lost/damaged returns in transit. Return claims must be submitted within 30 days of shipment in writing to the mailing address at bottom or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims must include a proof of delivery, and a packing list with weights.
Returns can be combined for Baylor University Press, Cornell University Press, University of Georgia Press, Louisiana State University Press, University of Oklahoma Press, University of Nebraska Press, University of New Mexico Press, University of North Carolina Press, University of Notre Dame Press, Syracuse University Press, Vanderbilt University Press, University of West Indies Press, University of Virginia Press, University Press of Kansas; and University of Calgary Press, Cork University Press, and University of Manitoba Press (US sales only).
_____________________________________________________________________________________________
University of Pennsylvania Press
University of Pennsylvania Press
3905 Spruce St.
Philadelphia PA 19104-4112
https://www.upenn.edu/pennpress/
Returns policy:
Permission to return is not required. Eligible titles may be returned to Ingram's Jackson facility, where they will be credited at the prevailing discount and retail price. Credit will be issued for books received in shop-worn or better condition that were purchased on a returnable basis. Returns will be accepted for 180 days following the issuing of out-of-print notifications.
Ship returns, postpaid, to:
Ingram Publisher Services
193 Edwards Drive
Jackson TN 38301
731-988-4440 x1230
_____________________________________________________________________________________________
University of Tennessee Press
110 Conference Center
Knoxville, TN 37996
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University of Utah Press
J. Willard Marriott Library
295 South 1500 East, Suite 5400
Salt Lake City, UT 84112
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
University Press of Florida
2046 NE Waldo Road
Suite 2100
Gainesville, FL 32609
Returns of clean, resalable inventory are accepted as long as the title remains in print. No prior permission required. The invoice number must be provided and books must arrive unmarked, unstickered, and undamaged in order to receive full credit. We cannot be responsible for returns erroneously shipped to our editorial offices. returns must be shipped at customer’s expense to our warehouse:
University Press of Florida Warehouse
1335 NW 53 Avenue
Gainesville, FL 32609
_____________________________________________________________________________________________
University Press of Kansas
2502 Westbrooke Circle
Lawrence, KS 66045-4444
Returns Policy:
Permission to return overstock from returnable accounts is not required. Books must be returned within 18 months of the invoice date and currently in print as listed on the publisher’s website. Books must be clean, saleable copies without any signs of damage. Full credit allowed if customer supplies original invoice number, otherwise maximum discount applies.
Please send books prepaid and carefully packaged to our warehouse at:
Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086.
Longleaf Services will not accept liability for lost/damaged returns in transit. Return claims must be submitted within 30 days of shipment in writing to the mailing address at bottom or via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims must include a proof of delivery, and a packing list with weights.
Returns can be combined for Baylor University Press, Cornell University Press, University of Georgia Press, Louisiana State University Press, University of Oklahoma Press, University of Nebraska Press, University of New Mexico Press, University of North Carolina Press, University of Notre Dame Press, Syracuse University Press, Vanderbilt University Press, University of West Indies Press, University of Virginia Press, University Press of Kansas; and University of Calgary Press, Cork University Press, and University of Manitoba Press (US sales only).
_____________________________________________________________________________________________
Wayne State University Press
c/o Hopkins Fulfillment Services
P.O. Box 50370
Baltimore, MD 21211-4370
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wayne State University Press
Wesleyan University Press
_____________________________________________________________________________________________
Wesleyan University Press
215 Long Lane
Middletown, CT 06459
RETURNS POLICY:
Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will not be credited and destroyed.
g. For books that are received damaged please return the cover and title pages to us with a debit memo listing all pertinent information as noted above. Please indicate whether you would like replacement copies for the damaged books. Credit will be issued to your account unless otherwise noted.
Return Address:
Hopkins Fulfillment Service
Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
REFUND POLICY:
Credit on account: Refund request must be submitted in writing. Credit has to be on the account for at least six months with no recent sales activity.
Prepaid Order credit:
Refunds on prepaid orders will be issued as soon as possible
HFS distributes for:
Catholic University of America Press
Central European University Press
Family Development Press
Georgetown University Press
Indiana University Press
Johns Hopkins University Press
Maryland Center for History & Culture
Modern Language Association
Northeastern University Press
University of Alberta Press
University of New Orleans Press
University of South Carolina Press
University of Washington Press
University Press of Kentucky
Wesleyan University Press
_____________________________________________________________________________________________
West Virginia University Press
West Virginia University Press
West Virginia University
PO Box 6295
Morgantown, WV 26506
Returns Policy:
All books returned to CDC must be in saleable condition. CDC will return to the customer shelf-worn and stickered books, along with a charge for return postage. Titles that are out of print may be returned for six months after the OP date.
CDC’s database maintains line item sales detail for all of its customers. Credit will be issued based upon the latest purchase information available. If no purchase information is available, CDC will issue credit at the maximum discount allowed if purchase was made through the CDC.
Returns address:
Chicago Distribution Center
11030 South Langley Avenue
Chicago, IL 60628
_____________________________________________________________________________________________
Check out my website for catalog PDFs, bestselling title lists, etc.
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PDFs:
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Check out one of our specialized lists:
North Star Editions Animal Books for Kids
California Children's Books Comics/Graphic Novels/Superheroes
Cooking/Food Dance Fairy Tales/Folklore/Mythology
(don't get caught short of Joyce titles on BLOOMSDAY!)
Native American Oakland Pacific Northwest
San Francisco Science Fiction Space Travel
World Literature Yosemite zenosbooks.com
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